Shipping & Delivery

Christmas Cut-off Times for DIGITAL:
If you need the Digital Delivery before Christmas you'll need to order before 15 December 2021. Orders placed between 15-20 December will require the Express Turnaround of $15 for an expedited delivery by Christmas. Alternatively you can opt for a Digital Gift Voucher if you'd like to let the owner choose their favourite photo to turn into a portrait. 

Digital Portraits
Digital Portraits are turned around within 2-6 business days and are available worldwide. They are delivered via email and you can print these yourself.

 

Christmas Cut-off Times for PRINTS:
Christmas order cut-off for Prints: 7 Dec. Any orders made after this date may not arrive before Christmas. For orders made between 7-12 December, we advise choosing the Express Turnaround plus the Express Post option at checkout to speed up the process for it to potentially arrive before Christmas. Please note we cannot guarantee for its arrival before Christmas as delays may be expected due to Christmas shipping capacity by our carriers.

Holiday Notice
Digital Portraits (Digital Files) will be available throughout the holiday period with the standard 2-6 business day turn-around. Our print facilities will be shut between 22 December 2021 and 10 January 2022. Prints ordered from 18 December will be printed and shipped the week commencing 10 January 2021. If you need your portrait sooner we recommend ordering a Digital Portrait so you can print this yourself.


Fine Art Portrait Prints
We offer FREE standard shipping for all orders within Australia.
Express post is available for $10.
We estimate orders to arrive approximately 2 weeks from when we receive your photo. Delivery times may vary from time to time eg. during sale or holiday periods. If you need your order before a certain date please contact us and we'll do our best to assist. Please note due to COVID-19 the shipping times may take slightly longer than usual. Below is an estimated lead time:
Illustration: 2-6 business days
Printing: 1-3 business days
Shipping (Standard): Metro – 2-6 business days, Country 5-11 business days
Shipping (Express): Next business day

 

Express Turnaround
We offer an Express service for a 1-2 day turn around for Digital File deliveries, in some instances we can even do same day turn around if you need your portrait urgently. Please note this speeds up the illustration process only, if you require your Fine Art Print by a certain date, please choose the Express Post option at checkout also.


International Shipping
For physical prints we are currently unable to ship outside of Australia. We recommend our Digital File Portraits where you can print these yourself or at a local printer. All prices are listed in $AUD.